As I said yesterday, some people can get a little precious and pompous about design, which is why a lot of people think designers are pompous tossers. Some are, of course, but not all.
Design is not the be all and end all of everything: aesthetics is only part of a great product or service.
Apple products are not popular just because of the considerable talents of Jonathan Ive and his team; they are backed by amazing technicians, business minds and marketing experts. If iPods didn't work, nobody would use them, regardless of how nice they look. If the adverts didn't catch your eye, you'd ignore them. If there weren't Mac stores everywhere with staff that know their products inside out, you'd just shop at your local electric shop. Apple go the extra mile, with design being a big step along the way.
Similarly, a Ferrari does not become a supercar just because they are designed to look sleek and sexy - each car is a culmination of the skills, experience and talents of a huge team of engineers, mechanics, designers, artisans and business leaders, backed by over half a century of history. The people who make them are proud of them, and so they should be.
Great design can make a good product or service outstanding, but it's unlikely to make a bad product or service great. Bad design, however, can make even great products look awful. Image is important, but it needs to be backed by a great product or service. And a great product or service deserves to be fronted by good design.
Whatever your take on design, it's an essential element of business and it's worth getting right.